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12 Lessons in 12 Months – Social Media Lessons

12-lessons-social-media-tashmahalThis is the final post in the series where I’m sharing lessons learned of operating this site over the past 12 months.  Truth is, documenting these lessons has been a bit therapeutic for the site manager, if you operate a site, you might benefit from such an exercise as well.  In the process I ended up with a very large list, and had a hard time cutting it down to just 12.  Until now I’ve already shared 12, so consider today’s social media lessons to be bonuses.  Some of what is shared may seem somewhat obvious (good for newbies), yet I imagine what is shared about Twitter will ruffle some feathers. As always this conversation is incomplete if it is missing your contribution, so feel free to chime in.

12 Lessons in 12 Months – MarketingProfessor.com Turns 1 – Social Media Lessons

Social media offers great potential to connect with people you may have never connected with otherwise, and in ways you could only dream about as recent as 5 years ago.  Yet as marketers, the question remains, how can social media enhance marketing objectives, and give our businesses more opportunities to engage the marketplace and connect with current and future customers?  The question is easy to ask, but not so easy to answer.  Consider the social media lessons below.

Thirteen: Make friends In Your Market. Engage.

There are many people you can befriend in your market just:

  • Visit Twellow.com
  • Plugin your market in the search box
  • Follow those on the top 10 list
  • Send them a personal message on Twitter

I’ve made some great friends on the social web, and even created a post of the Ultimate Online Marketer Twitter Follow List (I missed you, forgive me.  Add it to the comments so it can be updated).  The point is, you can do the same thing for ‘Home decorating’, ‘gourmet chef’s’ or whatever your market may be.

Fourteen: Learn from Others. While Finding Your Own Way.

What has been shared at MarketingProfessor.com in the last year, pales in comparison to what has been learned from others.  If you learn something from someone, take time to let them know by commenting (in the case of a blog, or Facebook), sending a tweet, an email, or even, picking up the phone! Imagine that!

One post created interesting dialog.  I provided some open ended commentary on Seth Godin’s comments (YouTube video) about social media.  As respected as Seth is, it appears some think his take on social media is rather misguided.  For me, this was a very educational post, purely because readers chimed in.  You can find the post here, Seth Godin Speaks Franky on Social Networking and Business.

One other point, not knowing a position (or strategy) on social media is not an reason to avoid social media.  Learn as you go, find your way.  Early in the year I reviewed one of the first twitter automation software packages on the market (here). I found it to be valuable, as it saved me time, and automated the strategy I had outlined for a virtual assistant.  However a few months later, I changed my position, and stopped using the application altogether (read more here if you like).  Technology and business changes quickly, it’s ok to change your position on things if you have a good reason.  

Fifteen: Twitter is Important, but not That Important

It is still early, but very clear that the possibilities with Twitter are amazing.  However it can also be a distraction funnel that sucks you in, and doesn’t let you go until well after lunch… that goes for Facebook as well. Most marketers using social networking sites, are *not* getting sufficient ROI to justify moving away from other activities (like SEO, PPC, list building, content creation).  I’m not alone in these sentiments, check out John Reese’s comments on this in his recent report, and my friend Eric Holmlund’s awesome The State of Twitter report (extensive).  

Not everyone is a Gary Vaynerchuk trolling and engaging social networks for much of the day, but it proves it’s worth as he is a leader when it comes to understanding social networks power, as well as ’social currency’. 

Therefore, be wise. Resist.  Use a timer (lesson #7), and have your daily objectives before you (journal).  When you achieve something, set your timer (hint), and give yourself 5-10 mins of social networking time.  Beyond that block time out for social networking, and stick to it.  You won’t regret being disciplined in this.

A Final Word: Rarely in life do things come super easy.  As much as the sales letters, and guru’s out there might sell opportunities that are as ‘easy as 1-2-3′, as stated in the Marketers FAQ, everything worth doing requires work.  The hope is that you will benefit from some of the lessons shared in this series, and even take the time to let everyone know (below).  Here’s to the next year, and all the lessons it will bring.

Sixteen: Your Lessons

As mentioned before this post is incomplete without you contributions.  What has the last year taught you about marketing online, business lessons, technology issues, social media, etc.  What would you like to see in the year ahead? 
Image Credit: Tashmahal

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Comments

  • Travis, thanks for sharing your 12 lessons. Not only is it a comprehensive set of lessons that you've invested alot of time and energy in publishing it, but I applaud you for being candid and open to sharing your journey.

    Since we're being candid, social media tools (ie Twitter, Facebook) for business is NOT for every business owner. Let me explain...

    01. "Something Shiny"
    - Business owners who haven't learnt how to focus or single-task on their most important daily tasks, but jump at every email, salesletter or new widget of the day, will find spending time on Twitter or Facebook a very exciting experiment in "something shiny". Hours will pass and they'll still be as unproductive as ever.

    02. "No End In Mind"
    - Business owners who do NOT have clarity on their business objectives in using Social Media will not attain it. Like the saying, "Plan your work, and work your plan". In addition, some who have clear business objectives do not leverage tactical resources to help them achieve their objectives more effectively. Some will use the wrong tools or use tools inefficiently.

    03. "Misunderstanding Social Media"
    - In every profession, a pro understands his/her tools. The tools do not make the pro, but it enhances their work. Business owners who do not understand the power or purpose of the 'tool' of social media will use it ineffectively, not get the results, and blame it on the tool.

    Travis, thanks for sharing once again. If business owners gain wisdom from your experience of how to be focused, gain clarity on their business objectives and use powerful tools effectively from your lessons, they'll be much better off.
  • Sherman-

    Thanks for taking time to contribute here. Your points are solid (as usual), and well thought out. I guess the bottomline is, know where you are headed and have a disciplined plan to get there, fighting off distractions 'like the plague' along the way.

    The challenge, as I see it, many want to shake the distractions in their businesses and online marketing (like Twitter and Facebook), but are handcuffed to them, preventing the clean break needed for a sufficient period to gain 'clarity and focus' in their business. Many have taken (including myself) a hiatus from Twitter (@johnreese) and other such services, only to return rejuvenated, recharged, and refocused.

    What do you think, is a hiatus appropriate, or over the top? How long is too long?
  • demianfarnworth
    Couldn't agree with you more on Twitter for the same reasons. And then some. Twitter and Facebook both own your content. And both don't allow you to develop any legacy content. [Of course you can argue that relationships have more legacy than words.]
  • Demian-

    Yes, there are certainly other reasons to be careful what you publish on twitter, facebook, and others. I've seen a trend where people are returning to the 'roots' of their business, as they realize social media isn't helping them achieve their business goals as they had hoped.
  • Janice
    i've made some good connections in social networks to be sure. however i think my businesses have suffered somewhat since i got caught in the buzz and likely spent too much time on twitter and others instead of investing in the other activities you mentioned. time will tell.
  • I think you speak for a lot of people. We are trying to figure out social media, and it is worth figuring out, (as I shared with Antwon) just not at the expense of current business priorities which keep the lights on.

    Anyone else agree with these sentiments? Disagree? Welcome your thoughts.
  • Antwon
    Travis- Interesting and fair point regarding time with twitter and other social sites. They haven't yielded the returns for me either!
  • Don't get me wrong, it is important to invest in these activities, you need to be there, because that is where customers are. Just don't be hanging around such that your business suffers.
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About me

Hi, my name is Travis Campbell, I operate this site. I'm here to share what I can from my lessons marketing online. With sizeable investments in continuing education, various software products and services, I have had some winners, and some losers. One way I can extend what I've learned is by writing about it, here... and helping you along the way.

- Travis Campbell

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